BGM
CONSULTING

I AM.

Shaped by nearly two decades at the forefront of global luxury dining, Baby Gilbert Mutombo is a leading authority in hospitality performance, service excellence, and revenue-driven guest experience design.

With over 18 years of progressive experience, Baby’s career is a testament to discipline, precision, and an uncompromising standard of excellence. Rising from frontline service to executive leadership, he has mastered every layer of the hospitality ecosystem—bringing a rare, 360-degree understanding of what drives both exceptional guest experiences and sustained business growth.

Global Luxury Pedigree.

Baby’s expertise has been forged within some of the world’s most prestigious hospitality environments, including:

  • Hakkasan Dubai — Michelin-starred brand known for refined Cantonese luxury

  • LPM Restaurant & Bar London and LPM Restaurant & Bar Dubai — globally acclaimed French Riviera dining concept

  • Maze Restaurant Cape Town — part of the Gordon Ramsay group legacy

  • Blues Restaurant Cape Town — iconic fine dining destination

  • Josette Restaurant Dubai — immersive Parisian luxury dining experience

Across these institutions, he has consistently delivered:

  • Elevated guest satisfaction scores

  • Increased average spend per guest

  • High-performing, service-driven teams

  • Seamless operational excellence in high-pressure environments

From Operator to Industry Authority

Today, as the Founder of his hospitality consultancy, Baby Gilbert Mutombo brings elite-level expertise to restaurants, lounges, hotels, and lifestyle venues seeking to transform their service standards and maximize profitability.

His approach is not theoretical—it is built from real-world execution at the highest level of global hospitality.

Signature Expertise

Luxury Service Transformation

  • Implementation of world-class service rituals

  • Guest journey mapping (arrival → departure experience design)

  • Elevation of brand perception through service behavior.

Revenue Optimization (Upselling Mastery)

  • Proven frameworks to increase average spend by 20–40%

  • Bottle service strategy for lounges & nightlife venues

  • Menu engineering & high-margin product positioning

Staff Training & Performance Culture

  • High-impact training workshops (front & back of house)

  • Service language mastery & behavioral coaching

  • Leadership development for supervisors & managers

Pre-Opening & Concept Development

  • SOP creation (Standard Operating Procedures)

  • Service style design aligned with brand identity

  • Staff recruitment, onboarding & training systems

Operational Excellence

  • Efficiency systems to reduce service delays

  • Floor management optimization

  • KPI tracking & performance dashboards

Results You Can Expect

Clients working with Baby Gilbert Mutombo typically achieve:

  • +20–40% increase in average guest spend

  • Stronger team confidence and professionalism

  • Higher guest satisfaction and repeat visits

  • Improved online reviews and brand perception

  • A clear, structured service culture

Unrivaled Training Workshops

Baby Gilbert Mutombo delivers immersive, results-driven training programs designed to immediately impact performance on the floor.

Core Workshops Include:

• The Art of Upselling Without Selling

Transforming staff into confident brand ambassadors who enhance—not push—the guest experience.

• Luxury Service Psychology

Understanding guest behavior, emotions, and expectations in high-end environments.

• The Perfect Service Flow

Timing, presence, and precision—from greeting to final impression.

• Bottle Service & Celebration Strategy

How to identify high-value tables and convert moments into premium experiences.

• Leadership on the Floor

Training managers to drive energy, accountability, and excellence in real time.

What Makes Him Different

What sets Baby apart is not just experience—but execution excellence:

  • Proven in top-tier global venues, not theory-based consulting

  • Hands-on approach: trains teams directly on the floor

  • Revenue-focused mindset: every service action ties to business impact

  • Cultural adaptability: experience across Africa, Europe, and the Middle East

  • Luxury positioning expertise: understands the psychology of high-end clientele

Philosophy

“We do not simply serve food and beverages—we curate moments, elevate emotions, and create unforgettable experiences.”

Engagement Formats

  • On-site training intensives (3–7 days)

  • Full operational audits & transformation programs

  • Pre-opening consulting & team setup

  • Ongoing performance coaching & KPI monitoring

Contactez-nous.

Babymtb03@hotmail.com
(+971) 50 917 2759

Dubai, Kinshasa, Cape Town